Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through the gemino website. By using our website and making purchases, you agree to comply with this policy. Please read it carefully to understand your rights and responsibilities.

Return Eligibility

Timeframe for Returns

We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +44 29 4707787. You will need to provide your order number and the reason for the return. We will guide you through the return process and provide a return authorization if applicable.

Return Shipping

You are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

Partial Refunds

Partial refunds may be issued in the following circumstances:

• Item is returned used or damaged
• Item is missing parts or accessories
• Item is not in its original condition

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +44 29 4707787.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +44 29 4707787
• Address: 82 Regent Street, Cardiff, Cardiff CF9 7YN, United Kingdom

Policy Changes

gemino reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the revised policy.